At French Fancies, each item is handmade and personalised just for you.
Below you’ll find everything you need to know about delivery and collection.
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Processing Times
The majority of our orders are personalised which means they are made on demand.
Standard production time is 10 working days
During busy periods (seasonal peaks, holidays, promotions), this may extend slightly. If there is any significant delay, we will contact you.
If you have a specific date that you need your order by, please contact us before placing your order so we can advise accordingly.
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Delivery Method
We use Royal Mail for standard UK delivery.
Delivery time after dispatch is usually 2–3 working days on a tracked service
Please note that delivery timeframes are estimates and may vary depending on courier demand and location.
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Delivery Costs
Delivery charges are calculated based on the weight of the item(s) in your order.
When multiple items are ordered, the highest applicable delivery bracket will apply.
The delivery cost will always be clearly shown at checkout before payment.
Please select ‘free collection’ at checkout, if you are local to Dartford and would like to collect your order when it is ready.
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Tracking
Once your order has been dispatched, you may receive tracking information from Royal Mail where available.
If you have not received tracking and would like an update, please contact us.
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Collection (Free)
We offer free collection from Dartford.
If you select collection at checkout:
• No delivery charge will be applied.
• Collection details will be provided after payment.
• We will contact you when your order is ready.
Orders must be collected within 1 week unless agreed otherwise.
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Incorrect Addresses
Please ensure your delivery address is correct before completing checkout.
French Fancies cannot be held responsible for:
• Delays caused by incorrect addresses
• Parcels delivered to incorrectly entered addresses
If you notice an error after placing your order, contact us immediately.
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Delivery Delays
While we aim to dispatch promptly, we are not responsible for delays caused by:
• Courier issues
• Weather conditions
• Industrial action
• High seasonal demand
We will always do our best to assist if there is an issue with your parcel.
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Damaged or Missing Parcels
If your parcel arrives damaged:
• Contact us within 24 hours of delivery
• Provide photographs of the packaging and item (including shipping label)
• We will investigate and arrange a replacement or refund where appropriate
If your parcel appears lost, we will work with our courier to resolve the issue.
Because our items are personalised on demand, we recommend ordering early if needed for a specific date. Please contact us via the contact form BEFORE ordering if you have any specific requirements.