POLICIES
Last Updated: March 2026
Business Name: French Fancies
Email: laura@french-fancies.com
Web: www.french-fancies.com
1. WEBSITE TERMS OF USE
1.1 Introduction
This website is operated by French Fancies (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.
If you purchase goods from us, our Terms and Conditions of Sale will also apply.
1.2 Use of Website
You agree:
• To use this website only for lawful purposes
• Not to misuse, disrupt, or interfere with the website
• Not to attempt unauthorised access to any systems or data
• Not to transmit viruses or harmful code
We reserve the right to suspend or restrict access if these terms are breached.
1.3 Intellectual Property
All content on this website, including:
• Text
• Images
• Logos
• Designs
• Graphics
• Product descriptions
is owned by or licensed to French Fancies.
You may not reproduce, distribute, or use any content without written permission.
1.4 Product Information
We aim to ensure product descriptions, images, and prices are accurate.
However:
• Colours may vary depending on screen settings
• Handmade or personalised items may vary slightly
• We reserve the right to correct errors or cancel orders affected by pricing mistakes
Nothing in this policy affects your statutory rights under UK consumer law.
1.5 Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for indirect or consequential losses
• We are not responsible for technical issues beyond our control
Nothing excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded under the laws of England and Wales.
1.6 Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. PRIVACY POLICY (UK GDPR COMPLIANT)
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with:
• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
2.1 Who We Are
French Fancies is the data controller responsible for your personal data.
For any data protection queries, contact:
Email: laura@french-fancies.com
2.2 What Personal Data We Collect
We may collect:
• Name
• Billing and delivery address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• Order history
• IP address
• Website usage data
We do not store full card details.
2.3 How We Collect Your Data
We collect data when you:
• Place an order
• Create an account
• Subscribe to emails
• Contact us
• Browse our website (via cookies)
2.4 Lawful Bases for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity – To process and fulfil your orders.
Legal Obligation – For accounting and tax purposes.
Legitimate Interests – To improve our services and prevent fraud.
Consent – For marketing communications and non-essential cookies.
You may withdraw consent at any time.
2.5 How We Use Your Data
We use your data to:
• Process and deliver orders
• Communicate about your order
• Provide customer support
• Improve our website
• Comply with legal obligations
• Send marketing emails (if you opt in)
2.6 Data Sharing
We may share your data with:
• Payment processors
• Delivery providers
• Website hosting providers
• Analytics providers such as Google Analytics
• Marketing platforms such as Mailchimp
All third parties are required to respect the security of your data.
We do not sell your personal data.
2.7 International Transfers
Some third-party providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.
2.8 Data Retention
We retain personal data only as long as necessary, including:
• Order information: up to 6 years (for tax purposes)
• Marketing data: until you withdraw consent
2.9 Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
To exercise your rights, please contact laura@french-fancies.com
You also have the right to lodge a complaint with the Information Commissioner’s Office
Website: https://ico.org.uk
2.10 Data Security
We implement appropriate technical and organisational measures to protect your data, including SSL encryption and secure payment processing systems.
3. COOKIE POLICY
3.1 What Are Cookies?
Cookies are small files placed on your device to help the website function and improve user experience.
3.2 Types of Cookies We Use
Essential Cookies
Required for:
• Shopping basket functionality
• Secure checkout
• Account login
These cannot be disabled.
Analytics Cookies
Used to understand website performance, including via Google Analytics
These collect anonymised data.
Functional Cookies
Remember preferences such as:
•Saved cart
•Login details
Marketing Cookies
Used for advertising and tracking, including via:
•Facebook
•Instagram
These are only used with your consent.
3.3 Managing Cookies
When you first visit our website, you will be asked to consent to non-essential cookies.
You can also manage cookies via your browser:
•Google Chrome
•Safari
•Mozilla Firefox
•Microsoft Edge
Disabling cookies may affect website functionality.
4. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.